OPINION/EDITORIAL

Artificial Intelligence, Humans in Customer Experience – not an Either/or Situation

July 16, 2019/Genesys By Merijn te Booij, chief marketing officer (CMO) at Genesys AI is by far the biggest hype I have seen in my career, and for good reason. It could revolutionise customer experience at a time when experience and service are the final frontier in differentiation. In the […]

June Inflation: Base Effect Underpins Tapered Inflation

July 16, 2019/Cordros Report After two consecutive months of upticks in inflation, the June Consumer Price Index (CPI) reading as released by the National Bureau of Statistics (NBS), shows that year-on-year headline inflation tapered by 18 bps to 11.22% (Cordros estimate: 11.12%), the lowest reading since July 2018. Dissecting the […]

Corporate Tax Rates: How Low Can You Go

July 15, 2019/IMFBlog By IMFBlog In life, two things are certain: death and taxes, the saying goes. Unless you are a large multinational corporation, in which case, maybe not.  Over the past 30 years, corporate tax rates in all countries have fallen to very low levels, as we show in […]