Press Release

In fulfillment of its promise to continually seek new ways of delivering the best of customer service to all stakeholders in the current financial year and beyond, Enterprise Bank Limited has increased the work hours at its Contact Centre on weekdays from 8a.m. to 8p.m., thus giving the public longer time to enjoy its services. In addition, customers as well as the general public can also reach the bank on weekends between the hours of 8a.m. to 2p.m.

During these periods, a statement from the Corporate Communications Department of the bank added that customers can also call in for all their requests/enquiries including card hot listing, card re-issue requests, Automated Teller Machines (ATMs) dispense errors, cheque book requests and stop cheque requests among other transactional issues. Aside from these, the bank also stated that customers will also have the opportunity of getting their problems solved by well-trained personnel through live chat, e-mail, phone call and facebook, just to mention a few.

According to the statement, the latest development is part of the efforts of the bank to continually regenerate its service delivery options as a way of ensuring customer satisfaction at all times, especially with the increasing number of customers as well as activities now that the cash-lite initiative is in full swing across the country. These additions, the bank affirmed will further enable numerous customers of the bank to realise their banking needs without necessarily leaving the comfort of their homes or offices.  

Only recently, the financial institution took customer service delivery to a whole new height with the expansion and upgrading of the facilities in the Customer Service Unit (CSU). The full-fledged unit, has the capacity to entertain calls from numerous customers at the same time through the same phone number; 0700Entbank, which is already known to the customers.

Further explaining the benefits of the unit, the bank stated that customers now have added advantages because they can now call, even on weekends, to directly speak with some well-trained customer service personnel of the bank to find out about their account balances, enquire about new and existing products, initiate and conclude transactions, lodge complaints if any among other interests.

The statement reiterated that the quest for improved customer service remains at the core of the bank’s vision, which is “to be the preferred bank for value creation,” adding that the bank’s unalloyed commitment to customer satisfaction will continually remain an essential factor in making a success of the new banking model in the country as the bank has provided the customer with multiple and extended options to resolving transactional issues.