February 27, 2019/Freshworks – Freshworks (www.Freshworks.com), a global leader in customer engagement software, unveiled Omniroute™, a new, load balancing engine for multi-channel customer inquiries today. Built into Freshdesk, Freshworks’ helpdesk software, this patent-pending technology provides customer service agents with a unified view of customer inquiries regardless of channel and helps […]
Business News
Scaling up Access to Finance for Small & Medium Enterprises (SMEs)
February 26, 2019/IMF The International Monetary Fund (IMF) will host a seminar on Scaling up Access to Finance for SMEs. The event will take place at the IMF’s headquarters 2 in Washington, DC. Small and medium-sized enterprises, which make key contributions to GDP and employment, face significant challenges in accessing […]
MainOne, Facebook Announce Open-Access Fiber Network in Nigeria
February 26, 2019/MainOne MainOne (www.MainOne.net) has announced a metro fiber infrastructure project in two states of Nigeria, with support from Facebook. The infrastructure collaboration is part of Facebook’s efforts to connect more people to broadband internet. As part of this project, MainOne is building and operating approximately 750 km terrestrial […]
